Refund Policy
Refund Policy :
At Madina Door & Furniture, we strive to ensure your satisfaction with every purchase you make. If you are not entirely satisfied with your purchase, we’re here to help with our Refund Policy.
- Eligibility for Refunds:
1.1 Product Condition: To be eligible for a refund, the item must be unused, undamaged, and in its original packaging. We reserve the right to refuse refunds for products that do not meet these criteria.
1.2 Timeframe: You may request a refund within [insert number] days of the original purchase date. After this period, we may not be able to process your refund.
- Refund Process:
2.1 Refund Request: To request a refund, please contact our customer service team at [insert contact information] with your order number and reason for the refund.
2.2 Approval: Once your request is received, we will review it and notify you of the approval or rejection of your refund.
2.3 Return Shipping: If your refund is approved, you will be responsible for shipping the item back to us. We recommend using a trackable shipping service to ensure the safe return of the product.
2.4 Refund Issuance: Upon receiving the returned item and verifying its condition, we will initiate the refund process. Refunds will be issued to the original method of payment within [insert number] business days.
- Non-Refundable Items:
Please note that certain items are not eligible for refunds, including:
- Gift cards
- Downloadable software products
- Perishable goods
- Personalized or customized items
- Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately for assistance. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
- Contact Us:
If you have any questions or concerns about our Refund Policy, please contact us at [insert contact information]. Our customer service team is available to assist you and ensure that your shopping experience with us is a positive one.
By making a purchase on our website, you acknowledge and agree to abide by the terms outlined in this Refund Policy.
